Customer service

The Employer Brand of BPO Giant Alorica

   What's in the secret sauce to developing a great employer brand? To find out what the ingredients are, we sat down with Adam Glassman of Alorica; a global customer service BPO with over 100,000 employees in 16 countries around the world. For a full...

Should Companies Have a Separate Twitter Account for Employer Branding?

 There’s more than one way of doing customer services on social media: some don’t bother at all; some do it using just a single account to handle both brand engagement and customer services; some separate their customer services from their... 
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