Way too often real-time Twitter marketing is either not taken seriously, or discussions about it bring up the same repeated comparisons and “insights” that aren’t really insights – from the infamous Oreo tweet during the Superbowl back in 2013 (can we please move on now?), to sayings of how brands need to “be genuine”, “talk with one voice”, “be human” and “be engaging”.
On their first day, Salesforce employees are whisked away to spend the afternoon volunteering and giving back to the community. @CNBC shares why CEO Marc @Benioff believes business is the greatest platform for change: https://t.co/ujJtYwxg5D pic.twitter.com/ZZCuwyuEov
— Salesforce (@salesforce) June 28, 2018
I prefer taking a more practical approach, so here are my thoughts:
Before diving right in, I need to stress this out:
Twitter was not made for employer brands. When Jack Dorsey prototyped Twitter, it was envisioned as an SMS-based social network, with a “from the people, for the people” concept. Twitter wasn’t built for brands, it was not intended to be a marketing channel. Twitter was made for the consumer and in a way, as a brand, to Twitter you’re just a customer. However, when it comes to brands, Twitter is only accommodating them, and that is why you have the ability and tools to advertise on the platform. (That, and the fact that Twitter needs to make money somehow.) The point is: Twitter belongs to the consumer. The consumer doesn’t owe you “engagement” – it’s earned. Being on Twitter you’re playing in the consumer’s court – you’re in the consumer’s world, you just advertise in it.
Now that we have that settled, let’s get back to the subject of this post – employer branding on Twitter:
Real-time employer branding comes with one thing – a plan. Frankly, on such a fast-paced platform sometimes the best things are unplanned. However, even the unplanned moments follow a plan, some sort of strategy, and are in line with who you are, what you do and what you’re marketing.
This plan consists of the following 3 questions: why, what, how. Or better:
Why do you want to do real-time Twitter employer brand marketing?
Have a good enough reason to perform real-time Twitter marketing. “Because everyone else is doing it” is not a valid reason, and the Oreo tweet is not a good enough justification.
So why should you market in real-time on Twitter? Ideally, your aims should cover the following:
Notice how I used the words “audience” and “community” before “candidates” – employer branding isn’t all about selling your jobs, and if you currently see Twitter as only your marketplace, then perhaps it is not the right platform for you. Like I said previously, Twitter belongs to the consumer, but not everyone on Twitter will be your consumer. However, even if you’ve convinced somebody to listen to what you have to say and they then follow you, that’s one victory for you even if it doesn’t end up in a sale – never underestimate the power of goodwill and word of mouth, especially on Twitter.
Eid Mubarak! Celebrating #Eid as a @salesforce family — thank you Faithforce and Southasiaforce for sharing the meaning behind the holiday and bringing us together. #EqualityForAll pic.twitter.com/pFLknUu01F
— Office of Equality (@SalesforceEQ) June 22, 2018
What are you trying to market on Twitter in real-time?
The topic most marketers start with is tools. Your tool requirements should be based on what you actually need, otherwise, you’ll find yourself shoehorning your Twitter strategy into your tool capabilities (instead of the other way around). Define your requirements, find a tool later, then adapt and refine your requirements accordingly.
Now, what do you want to listen to in real-time? Don’t limit yourself to just listening to mentions of your brand name with Google Alerts. What you want to achieve is an all-rounded view of your brand, by monitoring mentions of the following:
Additionally, you can also keep an eye on competitor monitoring, to listen to mentions of your competitors, where they lack (to see if you can step in) and where they excel (for your learning curve).
How are you going to achieve that in real-time?
Now that you’ve got the theory figured out, it’s time to deal with the practical side of things – how are you going to achieve real-time employer brand marketing on Twitter?
@SalesforceOrg & #faithforce held #WorldRefugeeDay events across globe in over 15 cities! Heard inspiring stories of strength of refugee population & ways to support #SalesforceOhana @SalesforceEQ @UNICEFUSA @WeAreRefuSHE @Refugee_One @IraqiMutualAid @SCN_Network #EqualityForAll pic.twitter.com/ak5Qg3xC5t
— Farah (@Fariodo) June 21, 2018
The why-what-how list doesn’t end here – it’s not a linear, but a cyclical routine: your real-time branding should feed in in your usual marketing routine and vice versa.
Once you’ve got the answers to those 3 questions – why, what, how – you’re ready for real-time Twitter employer branding.
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